🎯 Goal
This article explains how to send invitation emails to your employees so they can activate their Komeet account. It is intended for company administrators who want to maximize their organization's registration rate.
✅ Prerequisites
Have a company administrator account on Komeet
Automatic invitation sending must be enabled for your company (configured by the Komeet team)
📋 Steps to follow
1️⃣ Understanding the emails sent based on the login method
Depending on your company's authentication setup, your employees automatically receive the email that matches their situation:
Situation | Email received |
Standard login (username + password) | Invitation email with a link to set their password |
SSO login, account created by an admin | Invitation email to sign in via the company's SSO |
SSO login, account created at first sign-in | Welcome email confirming the account has been created |
👉 Good to know: The appropriate email is sent automatically, with no action required on your part, as long as the activation setting is enabled for your company.
[TO DO]
Email example to SSO User
2️⃣ Tracking registration progress with user statuses
Go to Settings > User Management to view each employee's registration progress.
Three statuses allow you to precisely track each employee's onboarding journey:
🔵 Created — The account exists, but no invitation has been sent yet
🟡 Invited — An invitation has been sent, but the employee has not yet signed in
🟢 Active — The employee has signed in at least once
👉 The "First login" column has been removed from the table: this information is now reflected directly in the user status.
3️⃣ Resending an invitation to a specific employee
If an employee has not yet activated their account, you can resend them an invitation directly from the user management table.
How to proceed:
Go to Settings > User Management
Find the relevant employee (status Created or Invited)
Click the "Send invitation" button on their row
A confirmation message appears: "The invitation has been sent to [First name] [Last name]" ✅
4️⃣ Resending invitations in bulk
To re-engage all employees who have not yet activated their account in a single action:
Go to Settings > User Management
Click the "See more" button in the top right corner of the table
Select "Resend all invitations"
All employees with the status Created or Invited receive an invitation simultaneously
👉 Ideal during the launch of your employee engagement program, or for a re-engagement campaign around a key mobilization moment.
💡 Good to know
Invitation resending (individual and bulk) is available to company administrators and the Komeet team.
An employee who did not receive their email can always be manually re-invited from the User Management page.
To enable or disable automatic invitation sending for your company, contact your Komeet representative — this setting is managed from the Komeet back office.